The tracking on Yodel says its still en-route. Hi Kath, Thank you for your reply. Phone. We would like to show you a description here but the site won’t allow us. You can of course order your own here if you can return it to. If you don't pay that bill then it's just like any other bill from any other company. Hi Moderators, Hope you can help, I keep receiving emails from Virgin stating that they are awaiting the return of kit that I am still using as I have moved my services to a new address. Excludes broadband faults and broadband network outages. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Phone. . Visit any Canada Post outlet and provide the following Post Return ID, PR890615. My VM account ended on 31st March. co. As subject. If you cancel your service, you will need to return your kit to Virgin Media. Hi, I was told a return kit was being sent for my Hub 4 back on 13th Sept but nothing has arrived and we're moving out next week. If you're leaving Virgin Media, it will send you a postal. VM's preference is for wiring and wall boxes to be left in place in case you (or a future occupier) decide to contract with VM in future, but there's no legal right to leave wiring and boxes on your property. If there is any extra credit left in your account, you will get the refund through check via post in a few weeks. That is 56 minutes notice of a possible pick up. 2 Kudos. If there is a BT line (or sky or Talktalk etc) you could look at Talk Talk/BT etc "fibre" (aka fttc - fibre to the cabinet) if it's available otherwise you might be stuck with Adsl which wouldn't be as quick as Virgin. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. 0 or iOS 12 or later mobile or tablet. After canceling your service, you need to return the Virgin media kit. Virgin Mobile. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. Your experience matters. Please can you confirm that the £40 c. Alternatively, contact CollectPlus for help sending your package. Options. and Virgin Media really have no CLUE what they telling people. Seems like a very long time to be en-route. Please could this be escalated to Virgin Media. HD kit and some older 4K Ultra HD kit only supports older versions. I have not received the return kit I was promised in order to return VM equipment. The kit has not been sent, yet, i asked another three times but the kit has never been sent to me. The lady on the phone said that I would not need to return the hub 4, I could keep it and return both routers if I decided to cancel VM. We would like to show you a description here but the site won’t allow us. Virgin Media Help - Get help, tips and advice to m. Virgin Media. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Virgin Media want their box back - i dont have it. QuickStart, set up and connections. We would like to show you a description here but the site won’t allow us. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. Help returning Virgin media kit. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. Hi Yicheng, Thanks for coming back to me on this one. Sign out . You can also email [email protected] would like to show you a description here but the site won’t allow us. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. Then I for some reason go. This includes: The Stream box. In addition i also emailed EquipmentReturns@virginmedia. Switched. on 28-11-2022 15:15. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. 2 hours ago. v6. Virgin Media kept sending me false bills and ruined my credit report! in Managing Your Account - Cable 2 weeks ago; Confused about recent bill in Managing Your Account - Cable 3 weeks ago; Multiple emails asking me to return kit despite my contacting to say I am not leaving virgin in Managing Your Account - Cable 4 weeks agoNormally, we ask you to return your kit. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. . I used to live in London and since I had to move home I chose to discontinue my broadband. we cancel our virgin media account after 18 months as we did not have good broadband speeds. Then today i get an email asking to return it, well thats a bit hard now. The advice was to recycle the old hub. Afternoon, Basically last year I was the head tenant for a student property and I did all the bills. put the folded cardboard box in the bin liner with the box and wrapped it in sellotape and put the. Working hard to help connect the nation, shop our offers and order online. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. Alessandro Volta In response to MattL3. Sign in . Frazerdog123. 1 million set-top boxes and modems - of these we refurbished, repaired and reused over 700,000, meaning thatStream from Virgin Media. Staying in one placewrote: I've just left VM, and have my Hub3 and (approx 8 yrs old) TiVo box ready to return. The return kits are scanned into VM systems in bulk so it may take a while for your account to be updated to indicate the equipment has been returned, and in the meantime you will. The service start date was 28 January 2023. So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. hi. I can confirm that the information and link there is correct so feel free to print the label and post back to us using it. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. how to return your old kit. Forum Team 10 Views Message 2 of 2 Flag for a. how to return your old kit. Options. Manage Your Account. . Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. Don’t plug the power cable into a plug socket yet. A power adaptor to plug into the Stream box and a power socket at the wall. In the event you change service or close your account, it's important that you return any equipment to us. Have been told that some customers have been charged when not returning equipment, however. 1 x router, 2 x vm tv boxes, plus of course associated power leads remotes etc. Thank you in. Yet another return Envelope from |VM Since moving over to Stream,360+MiniBox safeley returned. Make sure to take our kit with you when you move. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. Stream from Virgin Media. We understand that this will be a very difficult time, and getting a refund sorted is probably the last thing you want to do. If we need to send you some new equipment or book an engineer. Does anyone know if it's possible to get the relevant paperwork e-mailed so I can print it off and return it in my own packaging as it's not like I'm short of boxes or b. Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech. Hi Virgin I am returning equipment and I have to put the silver cap. On our wavelength In. . 6. We would like to show you a description here but the site won’t allow us. My sister left Virgin Media in January 2023. . So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Yea, that's what I figured, I did however eventually find a sheet saying 'Please recycle you old kit' so based on that and the fact that there was no returns label of any kind, I'm assuming its to be recycled. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. I realise that Virgin Media are under no obligation to treat a past customer as a new customer, but realistically, if I leave Virgin and then re-join a few weeks later, will they turn me down for a introductory deal?. Solved: My VM account ended on 31st March. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. Account - Cable. Virgin Media;. on 11-02-2023 11:36. The kit was collected and I received email confirmation of the collection. Options. Account - Cable. on 25-11-2022 12:11. Yet VM are now expecting Pod to be returned? thanksHello I have left Virgin Media and have been ask to return the Hub 3 which I have and will return but I have also been asked to return a - 5421522. Once we cancel we got a letter asking us to. I have not received the return kit I was promised in order to return VM equipment. uk with required details but have. they can only follow a scripts. However, I received a text message saying that I did not schedule a return yet. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. scroll down to 'External wall box'). Browse Virgin Media Virgin Media Community. I have today 11th feb had the same original email we need to collect your kit. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. Many thanks - 534135327. We would like to show you a description here but the site won’t allow us. however, I have a splitter with 4 connection. Have tried their messaging service to no avail and 15 minutes into being on hold on their customer service line, I am desperately looking for a. return parcel was dropped off at yodel depot in alfreton derbys on 9th - 5332407. . Hi, last month I upgraded to hub 5 from a hub 3 because of getting gig1 Wi-Fi. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Virgin Media;. Manage Your Account. virgin media equipment return anything extra to receive one. Networking and WiFi. It has been very poorly attached and has caused damage. What happens with this please? I'm intending to. Told the disconnections person this and that I wouldn't get their kit return stuff, asked if I could have it early or to a different address, no. Switch on your TV, then using your own TV remote press the Input, AV or Source button. in Networking and WiFi 3 weeks ago; Do I need to return kit? in Networking and WiFi 4 weeks ago; Return rooter in Networking and WiFi 23-09-2023; drops in. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. We would like to show you a description here but the site won’t allow us. Posted in QuickStart, set up and connections. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Step 4. You might also need to change it if your current package isn’t available at your new address. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. Connect the Hub’s power cable with the blue tab. None of the links (book a date, contact us) work in the email. The charging for unreturned kit is also automatic as far as I can make out so it may just be a matter of time before that kicks in unless VM forum team can get in there first. . r. We would like to show you a description here but the site won’t allow us. QuickStart, set up and connections. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Returning hub 4. If a customer does not return their equipment within 14 days of their contract end date, they will be subject. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Virgin Mobile. Plug the cables into the Hub. Forum; Apps. Alternatively, you can take the kit to your local O2 store or your local recycling centre. Hope this helps clarify things!Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. We would like to show you a description here but the site won’t allow us. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. with Virgin Media and Virgin Media Payments. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. Equipment (wireless devices/accessories) must be returned with the proper label to ensure efficient and accurate processing. And we know our customers, like you, are too. 4. The impossible task of fitting Virgin Media kit in the returns box . £8p/m extra or included with Gig1 or Volt. Manage Your Account. Help with a refund for a bereaved account. Hi If you are going to be home for a few days then you could return the equipment by taking it to your local Collect + instead of - 4958467 - 2. During Virgin Media’s launch event, I was able to take a close look and get a hands-on feel for the new Stream box. Virgin Mobile. Turn on and get connected. SpeedWe would like to show you a description here but the site won’t allow us. in the box it gives. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. I can't see how to organise a collection from their website and the Post Office won't take it. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) will pick it up for me. 34 and that this would be taken by direct debit. If you have trouble, do a DSAR request of the recording (held up to 6 months). We would like to show you a description here but the site won’t allow us. Virgin Phone Switchover. 554bn, inching up 0. Security matters. Returning Kit. What you get in your QuickStart pack depends on what Virgin Media services you ordered. We would like to show you a description here but the site won’t allow us. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. 5. No setup fee is available on all bundles, broadband & phone, and broadband only packages. H. Home Phone. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaHi All I want to comminucate this big issue. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. . so trying to explain anything to a human is. Sami93. . But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. Virgin Media Price Guides. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Have waited in all day kit not collected - 5223593. Steveiow. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. Despite this I’m being charged £40 as they haven’t received the kit back within a certain time period (I wasn’t even notified that it hard to be returned by a certain date). . Switched On Families. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. If we decide to do this, we'll let you know. That’s because while you're with us, you rent your kit, rather than own it. An Ethernet cable – The. Virgin Media Kit Collection. Several attempts at phoning virgin to return unused kit after a recent contract change, all to no avail. O2 shop or local council recycle yard. We would like to show you a description here but the site won’t allow us. Virgin Media Help - Get help, tips and advice to m. We would like to show you a description here but the site won’t allow us. Virgin Media; My Virgin Media. You’ll be able to return it for free via Collect+, which operates over 5000 outlets across. We would like to show you a description here but the site won’t allow us. Switched. Networking and WiFi. I’ve arranged for virgin media to collect my kit as I cancelled my contract with them. Hi, a friend of mine hasn't been a customer for a while, but still has a V6 box and Hub 3 that they want to return. Phone. We would like to show you a description here but the site won’t allow us. Returning a Stream Box. Stay safe online. 28 December 2011 at 1:11PM. we never really used the tv box and I throw it away many months ago. away the old kit when they come round to do the upgrade. hello007007 Posts: 149 Forumite. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. If a customer does not return their equipment within 14 days of their contract end date, they will be subject to a non-return fee. Posted in Managing Your Account - Cable. |. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3. If you are worried how to pack your virgin media equipment before returning just watch it and give me thumb up. Alternatively, visit virg. I guess the first lady I talked to misinterpreted it. in the box it gives you a returns label to post the old kit back. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. Virgin Media Staff Options. SpeedWe would like to show you a description here but the site won’t allow us. but the box the tv360 and hub4 came in, you use to return the old kit. Your terms & conditions state: “To cancel you have FOURTEEN days from the later of: (i) the day after the delivery of the equipment; (ii) the service start date; or (iii) the day you received this contract (that provides a link to the Terms and Conditions). Any returns emails are automated and will contain any equipment that you have registered to. sorry if in wrong place. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. It’s because the reconnection team says the request cannot be processe. Please follow this link to create a new pre-paid label to return it to us. If you're a Virgin Media customer who's received a new router, you can put your old router into the new one's package, pop on the label in the package, and post it back. Update: Steve the virgin media guy came today and took the router. I have had some months ago left VM and asked for the kit to return my broadband equipment. Remember. 0 KudosI firstly contacted the live chat 12 days before my departure to return the TV stuffs and router and ordered the return kit. For the quarter ended 30 June 2022, Virgin Media O2 reported transaction adjusted revenue of £2. Well, I have some potentially good news for you, as Virgin Media O2 has just gone and announced a huge upgrade for one of its key channels for existing customers. At 80mmx16mm, it’s really tiny, especially when compared to existing boxes from Virgin Media and Sky. I'm sick of waiting for these to be collected and they are gathering dust. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. At least 30Mbps download speeds in every room or £100 one-off credit. SpeedWe would like to show you a description here but the site won’t allow us. I handed the new Hub 4 to the pickup shop (Collect+ Point) on the 29th of December, using the return label provided in the return kit. Back a step. Keep a hold of your receipt as this will have your tracking number on it to track your return online. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visiting If we don't get the requested kit back, then we may charge to replace it. . My Virgin Media App. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. Stream is available for a £35 activation fee with Virgin Media’s ultrafast broadband. Hey Slownnfastwifi, thanks for this reply and sorry to hear of the issues faced with sending your equipment back to us using the returns package we sent. . Manage Your Account. If you do not return your kit, you will be charged for it as set out in our terms and conditions . It's an outstanding balance and will just go through the collections process. Joining in. 3 weeks ago. Now, the kit arrived but I have no subscription. Re: My return Kit has not arrived If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. 2. 2. We don't send confirmation of your request to cancel. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. Problem: Returning Hub 4. You can get in touch with the team on 0800 952 2302. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. My V6 box has been replaced by a 360 and 2 days later I. by eddie778 • Just joined. Hi, Virgin media keep asking to return VM hub 4 router from my old account (ultimate oomph packaged now disconnected) or they will charge £65. Nobody welcomes a price increase, and we get that. Returning Virgin Media equipment. 0 Kudos Reply. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully. Options. My Virgin Media. Upgrading V6 boxes to 360. Labels: My Account; hub 3. Virgin Media Equipment Return Box Assemble New in May 2022From £ 38 a month. Return Valérie for free with Canada Post. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they. £8p/m extra or included with Gig1 or Volt. Return Valérie for free with Canada Post. Home Phone. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. Visit Virgin Media to find out more. on 26-03-2023 08:51. . We would like to show you a description here but the site won’t allow us. That’s why we have a dedicated team to help you with this and answer any other questions you might have. Unfortunately, when I opened the box, and there was a hub 4 instead of 5. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. Most QuickStart kits have just 6 cables, connectors and powerlines to. is legally binding, which means that we are making promises to each other about the . Some individual customers have claimed on here to have negotiated their own new customer 'return' deals in a shorter time. A large Virgin box has been attached to the outside wall my house without my permission. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. We would like to show you a description here but the site won’t allow us. I have been sent a CollectPlus returns label but there is no CollectPlus facility in my town. QuickStart, set up and connections. My Account; My Bills; My Apps; Upgrades; Service Status; Virgin TV Anywhere; Mobile Your Account. • Devices may drop connection when moving between the Hub WiFi area and the WiFi Booster area. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. If you want a hand understanding our services, or how to do certain tasks, you’ve come. The UK’s most popular channels, Catch Up services and built-in apps, in one place. 0 Kudos. We would like to show you a description here but the site won’t allow us. . If they won't do that, then you escalate the complaint to Ombudsman Services, and add a demand for compensation for the poor customer service. If you can set up using a Self-Install pack, but choose to use an engineer for. Alternatively, visit virg. Kind regards, Ilyas. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visitingReturn kit packaging not sent. Hi mikeratkins, thanks for posting and welcome to our community.